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We provide emergency care, long-term care, live-in care, visiting care, respite care, reablement, dementia care, disability support, and palliative care.
Our care supports adults aged 18+, including older people, those living with dementia or Alzheimer’s, individuals with physical or learning disabilities, autism, or long-term health conditions, and anyone needing compassionate palliative or end-of-life care.
We proudly serve Dartford and nearby areas including Bexley, Bexleyheath, Crayford, Swanley, Wilmington, Joydens Wood, Greenhithe, Stone, Swanscombe, Longfield, and selected parts of Gravesend.
Yes. We are regulated by the Care Quality Commission for the delivery of personal care.
All carers undergo safer recruitment checks, including DBS checks, references, and training aligned to the Care Certificate.
Simply contact us to book a free home care assessment. Together, we’ll listen to your needs and create a personalised care plan that supports independence, comfort, and peace of mind.
We are a local, CQC-regulated care provider built on values of honour, respect, and compassion. With us, care is never routine — we deliver “Prestige in Every Visit.”
Yes. We provide emergency care and rapid-response support, including hospital discharge packages and short-term respite, so families never have to face sudden challenges alone.
Urgent care support is subject to assessment, staffing availability and suitability. In a medical emergency, always call 999.
Emergency and urgent care can often begin same-day or next-day, subject to assessment and availability. Planned care starts following a nurse-led assessment.
Urgent care support is subject to assessment, staffing availability and suitability. In a medical emergency, always call 999.
No. While we provide regulated personal care, our wider approach focuses on helping people remain safe, independent and well at home.
This may include support following hospital discharge, dementia support, reablement-focused care, wellbeing visits, family support and helping people maintain routines, confidence and community connections.
Our aim is not simply to complete care tasks. Our aim is to support people to live safely and independently at home for as long as possible.
We provide carers with nurse-led oversight. Care plans, risk management, medication support, and escalation are professionally governed.
Care is overseen by a Registered Nurse and Registered Manager at Prestige Care Connect, ensuring professional assessment, governance, and accountability.
Our carers are trained in first aid and emergency response. If an urgent situation arises, we act immediately and liaise with emergency services, while keeping families informed every step of the way.
Yes. Clients remain free to choose and keep seeing their own GP, consultant and other healthcare professionals. Where appropriate, and with the client’s consent, we work alongside the other professionals involved in their care and share relevant updates.
Yes. We provide compassionate, person-centred dementia and Alzheimer’s care. Supporting memory, independence, and emotional wellbeing while offering peace of mind to families.
Our trained carers assist with medication reminders, prompts, and administration (where agreed in the care plan), always ensuring safe handling and correct dosage in line with CQC standards.
We support clients in doing the things they love — from light exercise, hobbies, and arts and crafts to memory activities, music, or simply enjoying companionship and conversation. Activities are tailored to each person’s interests and wellbeing.
Yes. Care is reviewed regularly and can step up or adapt safely as needs change. You are never locked into unsuitable support.
Yes. We prepare nutritious meals that take into account dietary requirements such as diabetic-friendly, vegetarian, or low-salt diets. Our focus is on meals that support health while still feeling homely and enjoyable.
Yes, we understand how important pets are for emotional wellbeing. Our carers can assist with feeding, walks, or light support to help clients continue enjoying the comfort of their pets at home.
Definitely. Families are encouraged to be part of the care journey. We work closely with relatives, keeping communication open and involving them in care planning and activities whenever possible.
No. We offer confidential, no-obligation discussions. Our role is to explain options clearly, not to sell care.
Yes. Many families arrange care with us privately. Guide prices are shown on our Funding & Pricing page, and you will receive a clear written quote after a free, no-obligation assessment.
Yes. If Kent County Council has assessed someone as eligible for support, we can work with them and the council. Many people also use a Direct Payment to choose Prestige Care Connect as their provider. Our Funding & Pricing page explains how council funding works.
Where someone is eligible for NHS Continuing Healthcare, the NHS may fund their care. We are happy to discuss whether we can support the package and to work with the NHS team arranging it. Eligibility is decided by the NHS.
Our visiting care is provided in visits of at least one hour, so there is time to support people properly rather than rushing.
Yes. We offer waking nights, where a carer stays awake to provide active support, and sleep-in nights, where a carer is present overnight for reassurance with minimal intervention.
Yes. Live-in care provides a dedicated carer living in your home, with nurse-led oversight. Find out more on our Live-In Care page.
Yes, you can ask. Continuity matters to us: we carefully match you with carers who provide consistent, trusted support, so you see familiar faces rather than a different person at every visit.
As a guide, private visiting care starts from £24–£28 per hour, waking nights from £180 per night, sleep-in nights from £140 per night and live-in care from £1,350 per week. Dementia and specialist care is priced after an individual assessment. See our Funding & Pricing page for details.
Yes. Our hospital discharge and reablement support helps people settle safely at home and rebuild confidence and independence. If possible, contact us before the discharge date so support is ready when the person gets home.
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